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FAQ

You might have some questions, we have compiled a list of the ones we get asked the most

if you still have further questions feel free to get in touch with us.

Where are your products made?

All of my cakes, brownies and treats are handmade in the Dessert Deli on-site kitchen. I am a one-women-show and a very busy baker, baking 6 days a week so you will always receive a freshly baked cake. All cake orders are baked and decorated fresh and to order at the bakery in Battersea Business Centre (Clapham Junction). I do not operate a production line or use industrial machinery; all  my cakes are freshly baked each day in small batches and hand crafted one order at a time. It takes longer but they taste better.

What ingredients do you use?

 

I believe that better ingredients make better cakes: All of my delicious bakes are made using only high-quality ingredients such as British dairy, free-range eggs directly sourced from the farm - which are accredited by the Organic Growers Association, The Soil Association, RSPCA Freedom Foods and British Red Lion Quality to ensure the hens receive the highest potential standards of animal welfare and finest Belgian Callebaut chocolate. The fruit used is all fresh and all the sauces, compotes, fillings and caramels are homemade by me.

Can you do bespoke cakes & cupcakes?

 

Yes! Please fill out this form and I will email you back. If you don’t hear from me, feel free to call me to get in touch here! You can have a look at my Instagram to see examples of my previous work, tell me what you need and I will do my best to fulfil your cake dreams! Fill out our form to start your bespoke cake order here.

Can I request specific flavours when ordering a cake that are not part of your current range?

 

Generally I recommend to choose a cake from our diverse standard range as we have tested and perfected these recipes. I am always happy to try and accommodate special customer requests wherever possible, however, please understand that I will charge an off-range-fee (depending on the complexity of the cake) and that I may have to decline your request if a suitable recipe or ingredients are not available or due to a particularly high production volume.

How big are your cakes?

Classic Cakes are available in the following sizes:

6"-2 Layers of sponge • Approx. serves 6-8 slices or 10+ smaller slices

6"-3 Layers of sponge • Approx. serves 10-12 slices or 14+ smaller slices

6"-4 Layers of sponge • Approx. serves 12-16 slices or 20+ smaller slices

9"-2 Layers of sponge • Approx. serves 10-12 slices or 14+ smaller slices

9"-3 Layers of sponge • Approx. serves 12-16 slices or 20+ smaller slices

9"-4 Layers of sponge • Approx. serves 16-20 slices or 40+ smaller slices

12"-2 Layers of sponge • Approx. serves  slices or + smaller slices

12"-3 Layers of sponge • Approx. serves slices or + smaller slices

12"-4 Layers of sponge • Approx. serves slices or + smaller slices

Flourless / Wheat-free cakes are available in the following sizes:

9"-1 Layer of sponge • Approx. serves 8 slices

9"-2 Layers of sponge • Approx. serves 16-20 slices

How big are your cupcakes?

 

We offer our cupcakes in 2 sizes, mini cupcake and regular size, they have a minimum order. Find them here.

Can I mix flavours? ​

Cupcakes are available to order in 4 or 8 of a single flavour. As all products are baked fresh we cannot mix flavours.

Are your cakes & treats suitable for vegetarians OR vegans?

The majority of my cakes & bakes are suitable for vegetarians. We do have a vegan range that is very limited selection available, feel free to get in touch though as if I am unable to help you out on this occasion I am sure I can recommend you bakers who can do this for you instead!

Do you offer gluten-free cakes & treats?

 

Yes, I have a range of flourless / wheat-free 100% almond cakes that are baked without using gluten flour. However, please note that they are made in the same kitchen as our gluten based products and even though I have robust cross-contamination prevention procedures in place, the Dessert Deli free from products may contain traces of gluten.

Are your products suitable for people with a nut allergy?

 

I bake with all kinds of nuts including peanuts and tree nuts in the bakery and whilst I follow strict cross-contamination prevention procedures, I cannot guarantee that my products don't contain traces of nuts. 

I bake with care and attention to detail but sometimes a piece of eggshell, fruit seeds or stones can make its way into the cakes.

How do I best store your cakes & how long do they keep for?

 

I recommend that you store your cake in the fridge 1-2 hours before serving. ​ All inedible decorations ie. cake topper, fresh flowers and foliage must be removed before cutting your cake. All my products are made without artificial preservatives and as your order will have been made fresh, I recommend eating them on the day to enjoy them at their best. If you want to keep it for over 24hrs then please keep it in a cool dry place and devour it within 3 days of delivery or collection. If the cake is not being consumed within a few hours after collection/delivery, please pop it in the fridge and remove 3 to 4 hours before serving to allow the sponge to soften up. We do not recommend freezing our cakes.

 

Frosted cakes should be stored in a refrigerator but I recommend leaving the cake out at room temperature for about 30 minutes before serving as the flavour & texture is best when the product is not too cold.

How do I best store your brownies & how long do they keep?

 

As always I recommend eating freshly bakes goods as soon as, it just tastes better! Brownies can be stored at ambient temperate in an airtight container and can be stored from 5-10 days depending on the flavour.. Brownies can also be frozen for up to one month. 

How do I best store your cupcakes & how long do they keep?

 

As always I recommend eating freshly bakes goods as soon as, it just tastes better! Cupcakes kept in an airtight container will keep for up to two days. My cupcakes freeze very well.

How long do I need to order in advanced?

 

We ask for a minimum 1 ~ 2 weeks notice for our: standard Classic Cakes, Wheat-Free Cakesbrownies, biscuits, cupcakes, and desserts. This is also the case for our Bespoke Cakes I usually require 1-2 weeks' notice depending on the size and complexity of the design I recommend getting in touch with me earlier to avoid disappointment, I am a one-woman show.

I need a cake in less than a weeks time, what do I do?

Even though I require 1 - 2 weeks notice to fulfil orders, I understand that sometimes plans change and I am happy to try my best and help with last minute requests whenever this is possible. Feel free to give me a call on 07973 282566 to enquire about same day options (please understand that I may not have the full range of flavours available for last minute orders).

I haven’t received a confirmation email, what do I do?

As mentioned before I am a one-woman-show this means that occasionally I am very slow at tackling the emails, if your order is urgent or you need to chase something up, please feel free to call me on this number : 07973 282566

​​

I am experiencing issues with ordering through the website

or I have additional questions, what do I do?

 

As mentioned before I am a one-woman-show this means that occasionally I am very slow at tackling the emails, if your order is urgent or you need to chase something up, please feel free to call me on this number : 07973 282566  we are more than happy to help!

What happens when I need to amend or cancel my order?

 

If you need to change the date or details of your order or cancel it altogether please contact me as far in advance as possible. I will always be as accommodating as I can if you need to change or postpone an order but please bear in mind that I may have had to turn away other customers to fulfil your booking for a particular date so refunds/changes are not always possible. 

Where can I collect my order from?

 

Collection from the bakery is always preferred if possible. Orders are available to collect Monday afternoon to Saturday morning weekly, this will be agreed upon before payment. We are based inside the big blue gates next to HD Cutz Barbers.  Inside 'A' block ground floor, on  the right hand side as you come in the business centre.  

For collections please call my mobile: 07973 282566  when you arrive in the car park and I will bring the cake out to you. Deliveries are also possible via courier service.

How much is delivery & where do you currently deliver to?

Please note that we are currently not able to deliver at a specific time.

Terms & Conditions.

 

Once your cake is delivered, it is your sole responsibility to handle and store the cake in the correct manner. If you choose to pick up your cake, The Dessert Deli  takes no responsibility for any damage done once it leaves the kitchen. It is recommended that your cake is transported on a flat surface such as the floor of your car.

Pick up is always preferable for orders all prices given are for collection, once you place your order  we will send you a confirmation email for collection times. If you have not received this please give us a ring. We ask for a minimum 1 ~ 2 weeks notice as this is a one-woman show!  

Deliveries are also possible via courier service for an extra fee, just contact us here.

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