Terms and Conditions

Use of Images & Content on Website

thedessertdeli.co.uk products and content is protected by national intellectual property. We do not permit any use of content found on this website, unless agreed by Laura Amos of The Dessert Deli. Any use of our products, pictures and content may result in civil and criminal penalties.

Ordering & Dispatch

As our products are produced to order especially for you, please allow up to 5 working days from ordering for us to dispatch goods. We cannot make deliveries on Saturdays, Sundays or Mondays. Most orders will be despatched on a Tuesday to arrive Wednesday OR Thursday to arrive Friday. If this will be inconvenient for you please do contact us and we will try to make alternative arrangements. We will do our best to fulfil all requests according to product availability.

UK Mainland Delivery Charges

Please note the delivery charge of £12.50 covers UK Mainland ONLY.

We regret that we are unable to send goods beyond the UK Mainland.

Delivery

All orders are sent by overnight courier. We will always request that a parcel is 'leave safe' if there is nobody in to sign for the goods. However this cannot be guaranteed and is at the discretion of the driver whether he/she feels it is safe to do so. If you are not at home it may not be possible to leave it, or to attempt delivery until the next working day. If you have particular delivery instructions or would not like your order to be left without a signature, please advise at the time of ordering in the ‘Additional Notes’ box. Where possible we would advise taking delivery at a business premises where someone will be available throughout working hours, it is also possible to send goods to a neighbour. Please note it is not possible to give multiple alternatives for the delivery address. It is your duty to ensure that your requested delivery date is suitable for either yourself or your gift recipient to accept an order. We cannot accept responsibility for addresses provided incorrectly. Please note it is a requirement of the courier company that we must have the telephone number of the delivery address. Unless you are contacted by our sales team, your goods will be despatched on the agreed date and could be delivered any time up until 5pm. Please note that we cannot track the exact location of your order during the day, if your order has not arrived by 3pm then please call us and we will do our upmost to track the parcel and ascertain an estimated time of arrival.

Unforeseen Circumstances

Whilst every effort will be made to meet customers’ demands, cancellations or variations may be necessary as a result of an Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought, Severe Weather or other causes beyond the control of The Dessert Deli or the Courier Company we use.

Complaints Procedure

It is your responsibility to check your order carefully on receipt of goods. In the unlikely event of goods being unsatisfactory, damaged or incomplete you should accept delivery and contact us within 24 hours.

Nuts, Allergies & Gelatine

All products are produced in nut and gluten environments and could possibly be contaminated with nuts and other ingredients which are not suitable for persons with allergies. We use pork gelatine in certain products, so are not suitable for vegetarians. Please call Laura directly for any advice on allergies 0207 2280511 Mobile: 07973282566

Cancellations and Returns

As our products are supplied fresh and produced to order, we regret that once an order is placed it is not possible to cancel it and refunds cannot be given. Consequently credit card authorisation and payment will be taken upon placement of orders. In the unlikely event of a product being unsatisfactory, please contact us immediately. Do not return goods without first speaking to a customer services advisor.

Corporate Gifts

If you wish to place a corporate order or a bespoke order made to your requirements please call for a quotation.

Catalogue Accuracy

Every care has been taken to ensure that all prices and descriptions in our catalogue are correct. In the case of an error you will be given the opportunity to cancel your order. We apologise if this is the case. We have made every effort to display the colours, specifications and dimensions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor and we cannot guarantee that your monitor's display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our Website without prior notice.

Secure Online Payment

We use PayPal for all our online transactions. As a customer, you may pay for your goods either by card or by using your PayPal account. PayPal is one of the market leaders for online payments and they use cutting-edge data encryption, fraud detection tools and all kinds of other advanced techniques to improve security. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.

Privacy Policy

Apart from using your personal information to process any orders you may place, if you provide The Dessert Deli with an email address, it will automatically be entered into our regular email update service. From time to time, we may also contact you by post with information on special offers or events regarding our products or services or those of trusted third parties that we think you may be interested in. If you do not wish to receive updates or marketing information, please contact us.